SMS and email reminders
SMS and email reminders that keep patients informed
Send consistent appointment information automatically and give your team a clear history of messages sent by MyMedCal.
The result
What changes in your daily work
MyMedCal connects communication with the appointment lifecycle. Depending on your configuration, patients and specialists can receive confirmations, reminders, cancellations and appointment update messages without the team preparing every email manually.
- Less repetitive message preparation
- Clearer information for patients before an appointment
- Consistent communication after booking or changing a visit
- Visibility into SMS usage and sent-message history
In practice
How it works
- 1
Configure communication
Choose the active message types and prepare the information patients should receive.
- 2
MyMedCal reacts to appointment events
Booking, reminder, cancellation and editing events trigger the relevant enabled communication.
- 3
Review the history
Administrators and reception staff can inspect SMS details and email summaries in the notifications area.
Capabilities
What you can do in MyMedCal
- Appointment confirmations for patients
- Notifications for specialists about new appointments
- Automatic appointment reminders
- Cancellation and appointment-change emails
- Email templates with facility branding
- SMS package usage summary
- Detailed SMS content history
- Email subject, recipient and preview history
Free consultation
See how your facility could work
We'll review your reception, schedules, and patient bookings. We'll show you how to simplify day-to-day team organization and adapt MyMedCal to your facility's needs.
Who it helps
When this feature is especially useful
- A busy reception that sends the same information many times a day
- A facility wanting patients to receive consistent pre-visit details
- An administrator monitoring SMS package usage
- An online practice sending meeting details with appointment communication
Keep exploring
Related MyMedCal features
Online booking
Online patient booking with a facility widget or personal specialist widget, direct booking links, service preselection and live availability.
Learn more →Online calendar and schedules
Manage appointments, specialist availability, online work and room schedules in a shared MyMedCal calendar.
Learn more →Online payments
Accept Tpay payments, connect transactions with appointments and automatically confirm paid bookings in MyMedCal.
Learn more →
Frequently asked questions
Which messages can MyMedCal send?
MyMedCal supports appointment confirmations and reminders as well as messages related to cancellations and appointment changes, depending on the enabled channel and configuration.
Are SMS and email managed together?
Yes. Both channels belong to the appointment communication workflow, while their usage and sending details are presented in separate notification views.
Can email messages use our branding?
Yes. Email communication can contain the facility's logo, colours and relevant appointment information.
Can staff verify whether a message was sent?
Yes. Administrators and reception staff can review SMS and email histories, including dates, message types and recipients.
What information is visible in the SMS history?
The SMS history includes the sending date, message type, recipient number, package points used and the exact message content.
How long is email history retained?
The notification module retains the visible email history for two months.
Are SMS messages included without limits?
No. SMS sending uses an active SMS package, and the notification view shows its usage.